Resources

Insights, case studies, and thought leadership from Bruviti

Blogs

Cut Service Parts Forecast Errors by 50%: What Changes With an AI Layer

The Four Structural Gaps in Modern SPM Systems

Why Your Service Parts Management (SPM) Needs an AI Operating Layer

5 Ways AI Improves First-Time Fix Rates in Field Service

Notes from the Field: 5 Shifts We've Seen Deploying Enterprise AI and What GTM Must Change

AI Isn't a Software Upgrade, and the Market Knows It

Start with the Workflow, Not the Agent

Outcome-Based Agents: Taking Agentic AI to the Finish Line

Small Models, Big Impact: Specialized AI for Precision Outcomes

How to Evaluate AI for Service Operations: The Metrics That Actually Matter

Keep Your Data Safe: The Embedded LLM Approach

AI in Home Appliance Customer Service Resolution Centers

AI Warranty Claims Automation: 90% Faster Processing with Built-In Fraud Detection

Navigating the Service Skills Knowledge Gap with AI

Slash Service Costs with the Issue Resolution Curve

Unlock Insights with Equipment 360 View

Best AI for First-Time Fix Rates: What Actually Moves the Number

AI and Field Service Techs: The Future of Jobs

Navigating Equipment Management: The Critical Role of AI

Maximize EV Charger Uptime with Vision AI

Resolving EVSE Customer Service Challenges with Vision AI

Supercharging the Future: AI for EVSE Service (Part 1)

Supercharging the Future: AI for EVSE Service (Part 2)

AI Redefining IT Tech Support (Part 1)

AI Redefining IT Tech Support (Part 2)

AI Solves Medical Device Support Challenges

Impact Stories

How agentic triage enabled a leading appliance manufacturer to increase revenue per service call by 63%

How autonomous issue diagnosis transformed operations for EV charging stations

How agentic parts prediction helped a global manufacturer to increase first time fix rates

Press

Bruviti raises $6 Million to accelerate Agentic Automation in Aftermarket Service; adds former Salesforce Service Cloud Chief Product Officer Ryan Nichols to Board
August 7, 2025
Bruviti Appoints Former GE Appliances COO Melanie Cook to Board of Advisors
March 16, 2023
Bruviti Raises $5M Series A Investment from the Marcone Group
November 15, 2022

Webinars

Service as Software: Agentic Automation for Complex Field Service Workflows

The future of Field Services: Harnessing AI for Precision and Productivity

Smart parts: the AI advantage in predictive parts management for field service

Revolutionise aftermarket service with AI

How AI technology can enhance customer service for home appliance equipment

See AIP transform your aftermarket operations

Join leading service organizations using AIP to deliver exceptional outcomes at scale.